SILVEIRA SAITO, L. M.; DOMINGUES, C. R. Contextual ambidexterity facing disruptive innovations: the case of a contact center. Future Studies Research Journal: Trends and Strategies, [S. l.], v. 14, n. 1, p. e0676, 2022. DOI: 10.24023/FutureJournal/2175-5825/2022.v14i1.676. Disponível em: https://futurejournal.org/FSRJ/article/view/676. Acesso em: 29 mar. 2024.